Refunds and disputes

Try it free first

You get 3 days of free scanning with every feature, so you can see it working before you pay anything.

Your right to cancel

Unlocking gives you access straight away. When you pay, you agree that it starts immediately and that your 14-day right to cancel ends once the unlock starts. That's the law for digital content you start using straight away.

If something's wrong

You still have your legal rights. If the extension doesn't work as described, or isn't of satisfactory quality, tell us. We'll try to fix it, and if we can't within a reasonable time, you can have some or all of your money back.

It isn't a fault if DVSA has no tests in your dates, blocks or limits searching, changes its site, or a held test is taken before you confirm it. Those are outside our control.

How to raise a problem

1. Email refunds@drivingtestscanner.com from your account email, saying what went wrong. In the extension, Report issue adds helpful details automatically.
2. We'll reply within 5 working days, and aim to sort it out within 14 days.
3. If we agree a refund, it goes back to the card or account you paid with, within 14 days.

Payment disputes

Please contact us before disputing a payment with your bank. It's usually quicker, and a chargeback can take weeks. If you do raise a dispute, we'll respond through Stripe with the details of your account and use.

If we can't agree

You can get free advice from Citizens Advice. You also keep your right to take the matter to court.

Who we are

Driving Test Scanner. Email: refunds@drivingtestscanner.com.